About the role

As an experienced 1st line technician you will be expected to support the implementation of new IT processes, deal with end-user incidents and resolve IT infrastructure issues for internal and remote users across an estate consisting of Microsoft and Apple desktop and server technologies

Typical working hours are between 9-5.30pm, Monday to Friday but support may be required outside of these hours. The role will involve some UK travel to our other offices therefore a full UK driving licence and owning your own vehicle is a prerequisite.

Key responsibilities

You’ll be required to:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Manage day to day requests through the support desk ticketing system
  • Organise troubleshooting or repair when necessary for IT equipment
  • Maintain backups appropriate to business requirements
  • Patching of network and phones
  • Maintain network and user security
  • Ensure all systems are patched in-line with internal network security policy
  • Track inventory and status for hardware and software
  • Undertaking scheduled maintenance upgrades
  • Completing internal user moves including phones

Skills needed:

  • Proven investigation and troubleshooting skills
  • Experience within IT service delivery / Helpdesk
  • Active Directory and Group Policy
  • Strong networking skillset (DNS/DHCP/TCP/IP)
  • Windows Server 2012/2016
  • Windows 10 and Apple Mac OSX
  • Microsoft Office 365 and G Suite
  • Basic Microsoft Hyper-V Server / VMware experience
  • Microsoft or other accredited qualifications (ITIL)
  • A confident and personable character.
  • Highly self-motivated with a strong sense of ownership for what they do.
  • Demonstrate a desire to acquire new skill sets and technologies.
  • React well under pressure and is comfortable working in potentially high-pressure situations.
  • Able to work autonomously and as part of a team.
  • Flexible and willing to work to task completion beyond normal business hours, if necessary.
  • Must be able to manage relationships with other members of the company and peers


  • Server and Switch management
  • MS & Apple PC/Desktop/Laptop deployment (SCCM)
  • Linux experience
  • PowerShell experience
  • SQL Server


Sound good to you? Apply for this role today!

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